For the first time, salons can now have a centralised call centre to book appointments.

This substantially eases the congestion at the reception area putting you back in control and returns your salon to the atmosphere you and your clients expect – from a client’s point of view they get phones ringing all day at work why should they go to your salon and get the same?

Not only does it reduce the number of calls which come into your front reception desk but it also ensures your customers get that additional level of service throughout their journey with you. From the moment their call is answered they are dealing with a specialist, in a quiet environment with no interruptions or background noise. Once in the salon, the environment is calm and relaxing, your receptionists can now focus their full attention on serving the customer and ensuring that their visit is one to remember time and time again.

Ideally suited to salon groups, this solution enables a client to book at another of your salons if the other is fully booked, easily and quickly maximising business.

The only appointments still being booked at reception will be walk-ins and clients as they leave. If you have a salon receptionist, they can concentrate on the clients that are in the salon. Whereas the Call Centre team can concentrate on filling that appointment book! The Call Centre is set to revolutionise the way salons run their business.

Front of House Focus

• More time for salon receptionist to spend with client
• Relaxed reception environment, no phones ringing out
• More retail sales
• Better client care
• Better client experience

Centralised Bookings Focus

• Focused targeted operators giving 100% attention
• Operators can up-sell and cross-sell more appointments
• Stylists can be more fully utilised across salons
• No “end of day” clients that do not show up
• Convert more price enquiries to appointments
• No interfering stylists
• Ability to book appointments on customer surveys
• Ability to telephone sell appointments
• Easy to confirm high value appointments