Customer Insight

Please take the time to tell us what you thought of Salon X, and be entered into our prize draw to win a free cut and blow dry with one of our senior stylists! All you have to do is tell us honestly what you thought of your experience at Salon X, and you'll be automatically eligible to win.

Give us your feedback!

Tell us what you thought of your experience and be entered into our prize draw to win a free cut and blow dry.

Tell us about your first impressions of Salon X

How did you hear about Salon X?    ..........................................................................
How many times have you been to us before?    ...................................................
Did you have to wait long when you arrived?    ......................................................
Were you offered refreshments and magazines straightaway?    ...................

Checking out

Ease of paying your bill    .............................................................................................
How did you find the interaction of the person taking your bill?    .......................
Did a member of our team point this form out to you?    ......................................

How did you rate the following:

Suitability of time and date booked    ........................................................................
Atmosphere of salon    .................................................................................................
Cleanliness of salon    ...................................................................................................

How would you rate the following aspects?

Cut service    ...................................................................................................................
Colour service    .............................................................................................................
Backwash experience    ..............................................................................................
Head massage    ............................................................................................................
Choice of refreshments    ............................................................................................

How would you rate the team at Salon X

Friendliness    .................................................................................................................
Availability    ....................................................................................................................
Knowledge    ...................................................................................................................
Efficiency    ......................................................................................................................

Loyalty scheme

Would you be interested in joining our loyalty scheme?

Please tell us a little about yourself

Male/Female   .................................................................................................................
Age    ................................................................................................................................
Date of birthday    ..........................................................................................................
What was the best part of your experience?    .....................................................
What could we have done better?    .........................................................................

How far do you agree with the following about your Salon X Experience?

Fun    .................................................................................................................................
Vibrant    ..........................................................................................................................
Fresh    .............................................................................................................................
Overall how would you rate your experience on this occasion?    ...................
How likely are you to recommend a friend?    ........................................................
How likely are you to visit again?    ...........................................................................
How would you rate the value for money of your visit?    ....................................
Which best describes the price you paid?    ..........................................................
Throughout your visit did you experience any problems?    ..............................