Customer Rapid Response Forms

How well do your customers really rate your services?

To run a successful salon, you need to be committed to connecting with your customers on a regular basis, and getting their feedback and opinions to make your product better. Keeping your customers happy is fundamental to any salon, and the only way to do this is to find out from them what they liked and what they thought you could do better.

What are Customer Rapid Response Forms?

The Mutu Customer Rapid Response Form is an innovation in collecting customer feedback information. We create an online form for you, with the questions of your choice, and you simply direct your customers to the web address. Customers can complete the form at their leisure, and you receive instant email notification (and full details of the customer's response) whenever someone fills in the form.

Example Customer Rapid Response Form [click to view]

Features:

• Generate real, honest feedback from customers
• Improve your customer satisfaction and increase word of mouth recommendations
• You receive instant email notification whenever a customer response is received
• All responses are also saved to a database for future analysis, as well as being emailed to you
• The customer receives an automatic thank you email
• All form responses are automated, no extra work for you
• Capture customer data for further marketing
• Benefit from our extensive knowledge base of suggested questions
• Fully customised to fit your company brand.
• All form fields can be customised to your needs
• Add an offer to incentivise customers to fill in the form
• We handle all the setup for you, including a web page and domain name if you don't have one
• Add or change the questions easily to fit with new schemes, or promotions, or to build on previous feedback
• Find out where your customers heard about you, which of your promotions are working best, what your customers think you can be doing better, and what what staff interaction is most appreciated
• Gain additional demographic information about your customers

Guarantee future customer satisfaction quickly and effectively.

Call us now on 0844 445 7500 or click here to request a callback.

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