If the internet stops working for whatever reason or you have a line fault it can have a serious impact on your business. Here are some suggestions to shorten the length of disruption and to help you continue operating whilst the problem is resolved.
Taking Calls Salon Call Manager
Cannot take calls (VoIP broadband or phone line fault)
Call the Mutu support team to have Salon Call Manager seamlessly route client calls to a mobile phone or another landline. Clients still call your main number and hear the same messaging.
Take out a higher level of cover on the broadband line
- With LEVEL 4 CARE Cover Openreach must attempt to fix the issue within 6 hours of it being reported
- With PREMIUM CARE Cover Openreach must attempt to fix the issue within 8 hours of it being reported
Take out a second backup broadband service
We would provide a back-up service from a different network supplier to help you spread the risk
Upgrade to a 4G Router
If the broadband fails, the 4G mobile signal automatically takes over until the broadband is back online
Taking Payments Merchant Services
Consider having a second payment terminal that runs from a mobile signal
We offer competitive Merchant Service packages for salons and can include this in the pricing.
If there is a broadband fault and your payment terminal is connected to broadband
Ring your Merchant Bank support desk to get them to help you move the connection of the payment terminal over to a working analogue phone line.
If there is a phone line fault and your payment terminal is connected to the phone line
Ring your Merchant Bank support desk to get them to help you move the connection of the payment terminal over to your broadband service.
Taking Bookings EPoS Solution
If your broadband service is down
Consider having a 4G tablet device to allow you to continue accessing your booking solution
The above solutions will incur small additional costs for your business, but the costs are far outweighed by the benefit of keeping your business operating.