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If the internet stops working for whatever reason or you have a line fault it can have a serious impact on your business. Here are some suggestions to shorten the length of disruption and to help you continue operating whilst the problem is resolved.

 

Taking Calls Salon Call Manager

Cannot take calls (VoIP broadband or phone line fault)

Call the Mutu support team to have Salon Call Manager seamlessly route client calls to a mobile phone or another landline. Clients still call your main number and hear the same messaging.

Take out a higher level of cover on the broadband line

  • With LEVEL 4 CARE Cover Openreach must attempt to fix the issue within 6 hours of it being reported
  • With PREMIUM CARE Cover Openreach must attempt to fix the issue within 8 hours of it being reported

Take out a second backup broadband service

We would provide a back-up service from a different network supplier to help you spread the risk

Upgrade to a 4G Router

If the broadband fails, the 4G mobile signal automatically takes over until the broadband is back online

 

Taking Payments Merchant Services

Consider having a second payment terminal that runs from a mobile signal

We offer competitive Merchant Service packages for salons and can include this in the pricing.

If there is a broadband fault and your payment terminal is connected to broadband

Ring your Merchant Bank support desk to get them to help you move the connection of the payment terminal over to a working analogue phone line.

If there is a phone line fault and your payment terminal is connected to the phone line

Ring your Merchant Bank support desk to get them to help you move the connection of the payment terminal over to your broadband service.

 

Taking Bookings EPoS Solution

If your broadband service is down

Consider having a 4G tablet device to allow you to continue accessing your booking solution

The above solutions will incur small additional costs for your business, but the costs are far outweighed by the benefit of keeping your business operating.